15 Benefits of Chatbots in eCommerce

Running successful loyalty programs is as uphill a task for e-commerce companies as convincing customers to sign up for their brands’ new loyalty program. This is largely because of the fact that almost one-third of signed members quit the loyalty programs without knowing the points or advantages they have earned. Every eCommerce firm wants its customers to have a seamless journey right from the time they visit the website to the final payment for the purchase made.

They can also help fill in forms and provide information about government services. The additional help from chatbots can keep customers away from the phone lines and reduce waiting times. Automating your marketing campaigns can free up time for your team to focus on other tasks. And by personalizing your messages, you can increase conversion rates and improve the customer experience.

Identify Your Chatbot Use Case Today!

The company also uses WhatsApp chatbots to forward vouchers, promotional messages, cancellations and more. Once the customer receives his or her order, WhatsApp chatbot for eCommerce can be used to do a quick post-purchase check-in. This can be particularly useful in case the product requires installation or how-to instructions. The volume of sales that the e-commerce companies manage on a day-to-day basis makes payment handling a huge task. A bad payment experience can make you lose both the sale and the customer in no time. An eCommerce WhatsApp chatbot is a great way to create a single-channel experience for customers from initiation to repeat sale.

From every day groceries to some rare out-of-the-ordinary goods, people are dependent largely on e-commerce stores for everything. A chatbot on your E-commerce website could provide the customers with details about the product’s sourcing and reassure them about its sustainability. Chatbots can handle online transactions and accept payments from within the bot itself rather than sending users to a different page and dragging on the payment process.

Future of Conversational AI in eCommerce

An AI-powered eCommerce chatbot can share information about low-stock items and proactively notify users about the top/most purchased items. By enabling this feature, the notifications would be dynamic and updated on a weekly basis rather than relying on a static “best sellers” filter on the website. If you have interacted with an AI eCommerce chatbot and opted in for these notifications, you can receive personalized and relevant updates from Generative AI about products that may interest you.

H&M has developed an interactive bot on the Kik platform to recommend preference-based products. It simply asks its users a select the clothing that they like and pick personal favorite styles. The booking conversion rates via the chatbot has been 11% more when compared with other channels of booking. To understand what an efficient chatbot looks like, let’s look at some examples of the most helpful chatbots in the e-commerce space.

An informed customer is likely to make better decisions when purchasing from your eCommerce business and therefore reduce the number of returns. There are currently over 1.6 billion live listings on eBay, making it one of the biggest global marketplaces. You can literally find almost anything you’re searching for, but sometimes scrolling through pages of listings can seem daunting.

Chatbots are also used frequently during the holiday shopping season, helping shoppers find the perfect gift for everyone on their list based on price range, interests and other attributes. Entry points are various online and offline ways for customers to start a conversation with your chatbot. They are the perfect way to promote and drive prospects into your chatbot. You can, for example, insert a link to your bot into a social post, Instagram story, newsletter, or website widget. Just a few examples of entry points that can help you reach more people on the most popular messaging channels, like Messenger, Instagram, and WhatsApp.

What are e-commerce chatbots?

Here, we will show you some of the benefits of implementing a chatbot in your online store, but first, we would like you to understand this concept. In a short period of time, chatbots have taken over front-line roles in customer interaction. We’ve discussed how they’ve become so popular, but it’s equally important to know how they work. Offering highly personalized experiences to customers is one of the most successful use cases of a chatbot. Now that we know why chatbots are popular in e-commerce, here are some of common use cases for e-commerce businesses. Based on your answers on photo options and questions, the bot will create a comprehensive profile of the style that the user likes.

He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem’s work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

Solutions abound, and if you cannot help at the right time, your customer will go elsewhere for a solution. So, let your chatbot be a quick help guide to your customers as they make purchase decisions. One of the world’s leading beauty retailers, Sephora, has three AI chatbots — a virtual assistant, a reservation assistant, and a Kik chatbot. Between them, these AI chatbots do everything from offering make-up advice and sharing how-to videos to even letting customers schedule makeover appointments at Sephora’s physical stores. Considering the poor email open rates and even lackluster email link clicks, it’s safe to say that the days of email surveys are long gone.

• Additionally, several thousands of customers opted in for recurring notifications.
• With our virtual assistant chatbot, you’ll also enjoy real-time translation and seamless escalation to human advisors when needed.
• Pizza hut has been immensely successful in enabling such a simple channel for their sales and since pizzas are very often an impulse buy, this bot has been a valuable asset to improve sales.
• After designing their own shoes, customers had the option to share it (or save) or even buy it.
• Think about it—unless a person understands how your service works, they won’t use it.
• As a retail bank, you and your team are likely used to fielding simple questions.

Such personalization is limited with traditional ecommerce platforms, which rely on generic product recommendations. Advanced natural language processing (NLP)-based chatbots and machine learning models can enhance customer experience (CX) and ultimately drive a higher return on investment (ROI) for businesses. Tiger of Sweden needed to provide fast, automated, and accurate answers to the inquiries that the customer support team was receiving. The chatbot proved to be a real support to the customer service team, handling 30% of customer inquiries.

It asks about their preferences, suggests products or promotions tailored to their tastes, and creates a sense of connection. Shopping goes beyond just clicking ‘buy’; it becomes an experience filled with personalized recommendations and a touch of human-like interaction. Chatbots provide personalized support to customers by tracking and monitoring user queries and behavior.

Seven out of ten customers are not completing their purchase, and you are losing revenue. You can set them up to send reminders that have not completed their shopping process after a certain period of time, and thus cut down on abandoned carts. At Rep, we believe that your business can convert more customers with an amazing AI-powered salesperson. Our AI uses behavioral analysis to detect when your customers will abandon your website and offers them contextual and personalized shopping assistance in real-time. Request a demo today and get started with reaping the benefits of an AI-powered salesperson. Chatbot conversations are a golden opportunity to collect and act on zero party data.

• Especially when it comes to services, oftentimes, customers do forget to renew their subscription or membership.
• One way to win over customers and increase satisfaction is to have product descriptions that provide immediate value to the customer.
• Pizza chain Domino’s has one of the most widely dispersed chatbots on the market.
• Zalora saved a lot of man-hours and provided excellent customer support without human intervention.
• When you hear the word “chatbot”, what’s the first thing that comes to mind?

Explore the essential 20 chatbot best practices to ensure a seamless and engaging user experience. Netomi is an AI chatbot for eCommerce with a powerful conversational AI engine. There’s almost nothing with respect to building an AI chatbot for eCommerce that it doesn’t cover. One way to win over customers and increase satisfaction is to have product descriptions that provide immediate value to the customer. Product descriptions are an integral part of your website and can be the reason why your sales sink or soar. The WhatsApp chatbot not only helped Sahelis in keeping track of their work but also looped in the end-users with logistical and product information.

And no matter how many employees you have, they will never be able to achieve that on such a big scale. Every customer wants to feel special and that the offer you’re sending is personalized to them. No wonder the voice assistance users in the US alone reached over 120 million in 2021. Also, ecommerce transactions made by voice assistants are predicted to surpass $19 billion in 2023. This way, the shopper can find what they’re looking for easier and quicker.

Weekly conversion in 7.67x with chatbot launch for your eCommerce solution. Every year many companies including Master of Code publish their predictions for major industry trends like we did this year for the eCommerce industry. However, since these predictions cover the entire industry, there are bound to be deviations and exceptions between categories and genres. For instance, a few of the major post-COVID eCommerce trends for 2021 do not apply to the luxury goods market. The customer wouldn’t have to worry about making an effort to write something elaborate. A quick message and a picture could do the trick, making the process much simpler.

However, there are ready-to-go solutions out there that don’t require neither a lot of time nor IT skills to get you started. Now that you’seen the advantages and use cases of AI chatbots in e-commerce, let’s take a look at a few companies that are growing their business with bots. Let’s say a customer wants to get a new cover for their smartphone, but the bot knows that your shop is currently offering a special discount for headphones. The bot tells the customer about the deal, and the customer realizes that she actually also needs new headphones and gets them as well. In the end, the customer had a better shopping experience, saved money, and you improved your revenue. Customers expect online stores to answer their questions immediately, and at all times.

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